Appointments

There is an appointment system at all surgeries. Urgent cases will be dealt with as a priority. Please remember if you request a particular doctor, you may have to wait several days for an appointment.

Same Day Access for an Urgent Appointment

If you have an urgent problem, you should telephone the surgery 9260 3203 between 8.30am and 10.30am. A receptionist will take your details and pass them on to the ‘Duty Doctor’ who will contact you.

In the event of an emergency, such as chest pain you should dial 999.

Home Visits

It is the policy within the practice to request that patients attend the surgery or speak with the doctor before a Home Visit request can be accommodated. Home visits are for those who are housebound, very elderly and the seriously ill. If you require a visit, where possible, please phone before 10.30am on the day the visit is required.

The receptionist will request details of the patient, and the problem, so that the doctor can assess the priority of the call. We provide emergency cover at all times and calls requested after 10.30am will be dealt with by the duty doctor on call.Lack of transport would not normally be considered an indication for a home visit.

It is not usually harmful for a child with a fever or common childhood illness to come to the health centre.

Telephone Advice

Morning and Afternoon Telephone Calls

If you wish to speak to a doctor you can do so by telephoning the surgery 9260 3203, between 11.30am – 12 noon or between 3.00pm – 3.30pm (except Wednesday afternoon).

The doctor you usually speak to may not always be available but one of the other doctors will take your call. Please keep telephone calls brief to enable others to avail of the service.

Telephone – ring back service

Patients are requested not to press ‘5’ if prompted during the phone-in as this facility does not work accurately on our telephones.